ShowGirl: Ordering and FAQ
Dakota, Are the wigs able to be straightened?
However to prolong the life of your ShowGirl:Wig- I would recommend always styling your wig by using steam
If you haven’t done this before? You can find many tutorials on Youtube to get you started
Dakota, Where is the store located?
We dont actually have a store, If we were to have a physical bricks and mortar store - our prices would of course double - and that's something that we all dont want.
Dakota, what does the difference between your melbourne and backorder shipping times
Same day shipping, means that as long as you place your order prior to our 8am
cutoff - then your order will leave our warehouse that same day.
This is a lot different than “Same day delivery” which means that you would receive the order that same business day - it’s not something that we can offer at this stage.
What we do have is the flexibility between having two warehouses, our new melbourne one and one of our backorder ones.
- If you order a wig from our melbourne warehouse - then your order will be sent from our warehouse in melbourne with AusPost Express.
- If you order a wig or a pair of shoes from our backorder warehouse - The wig will be sent to us from our backorder warehouse which does take 5 - 9 business days to arrive to us, we will then send the wig out to you with AusPost Express
You can find out which warehouse you are ordering from by checking:
- In the title
- In the description page
- Noted in your checkout page
Dakota, My wig doesnt fit / I can see my real hair
ShowGirls, We only sell a medium sized cap for our wigs. A medium sized cap in a perfect scenario will fit a head circumfrence of 22 - 24 inches ( With little to no hair).
If you are lucky enough to have longer hair - we suggest you pincurl your hair and use a actual stocking cap made for wigs. You may need to trim your sideburns back as well showgirls ( if you have them )
Dakota, Can I Cancel my order?
Dolls, please choose carefully when ordering, as we do not cancel orders once payment has been made
Dakota, I Have ordered the wrong wig/ I would like to exchange my wig?
We will happily exchange your ShowGirl:Wig - However we do have time limits. Those times limits are 24 hours after reciepted delivery. We take that time to being " Delivered, signed by xx" on the official AusPost Tracking Site.
To facilitate an exchange, you will need to send the wig back to us with a traceable postage service - we also suggest you purchasing insurance on that, as we will not accept responsibility on any lost parcels
We also do charge for new postage of the exchanged item out, which at the time of writing is $15. This covers the postage of the new wig out to you with AusPost using the Express Network.
Dakota, I want to return my wig for a refund
We do not refund orders because you have changed your mind, We however are governed by Australia's Consumer laws.
We will refund orders only if the return falls under an acceptable refund category - such as major fails ect ( Ordered a black wig, received a blonde wig)
What that does also state, that you cannot return a wig for refund because you believe that you are entitled to one
**Please also note that, although every effort is made to photograph items accurately and describe our products in detail, we cannot guarantee every computer monitor will accurately depict the actual colour of the shoes or wigs.**
For example: Dakota, I ordered Blonde 1001/613 and the wig is not blonde enough. I want a refund ECT
What I suggest before placing a order - is to check the pictures out on a alternate electronic device ( phone, laptop, ipad ect) as each monitor may have different graphical settings which can alter images. Do we remember the controversy over that: is it black and gold or blue and white dress saga?
Also we do take our photographs in a professional studio setting with artificial lighting.
Our images are not photo shopped, but also remember your personal surrounds will of course alter your color perception ( inside lighting, under hollagen lights, outside lighting)
Dakota, How Can I contact you?
Darling, I am always available to be contacted on the following channels
Facebook ( ShowGirlWigs )
Instagram ( @ShowGirlWigs )
Phone: 03 9028 2040