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ShowGirl: Ordering and FAQ

ShowGirl: Ordering and FAQ

Yes, however, to prolong the life of your ShowGirl Wig - we would recommend always styling your wig by using steam instead of a straightening iron. Haven’t done this before? You can find many easy to follow tutorials on YouTube to get you started.

ShowGirlWigs is an online only store! If we were to have a physical bricks and mortar store, our prices would have to increase dramatically to account for rent - and that's something that we all don’t want. Being online only helps us to keep you looking fabulous for less.

If you order from our Melbourne warehouse, we can offer "Same day Shipping" - this means that as long as you place your order prior to our 8am cut off - then your order will leave our warehouse that very same day. This is a lot different than “Same Day Delivery” which means that you would receive your order that same business day - This is something that ShowGirl Wigs is not able to offer at this stage. We do have some flexibility with having two warehouses, our Melbourne one and one of our Back Order ones. If you order one of our popular wigs that are in stock in our Melbourne warehouse - then your order will be sent from our warehouse in Melbourne with AusPost Express. If you order a wig or a pair of shoes from our Back Order warehouse - the items will be sent to us from that Back Order warehouse, which does take 5 - 9 business days to arrive. Once it arrives in Melbourne, we will then send your order out to you with AusPost Express or Regular post (depends on what method you chose on your order). Unsure which warehouse you're ordering from when you select your items? You can find out where your items are coming from by checking: In the title of the item Noted on your checkout page

We only sell a medium sized cap for our wigs. A medium sized cap in a perfect scenario will fit a head circumference of 22 - 24 inches (55-60cm) if you have little to no hair, such as a short haircut. Our wigs come with a generous margin of super soft transparent lace, to match Show Girls of varied and diverse skin tones. If you are lucky enough to have longer hair, we suggest you pin curl your hair and use an actual stocking cap made for wig wearing. You can purchase these in our Accessories section. If you have sideburns, you may want to trim these back as well, if you don’t want them to be visible.

Please choose carefully when ordering, as we are not able to cancel orders once the payment has been made.

We will happily exchange your ShowGirl Wig - however there are some limitations. The time limit is 24 hours after receipted delivery. We take that receipted delivery time to be when it shows on the official AusPost Tracking Site "Delivered, signed by xx". To facilitate an exchange, you will need to send the wig back to us in as new condition (this means unworn and with the full untrimmed lace) with a traceable postage service - we also suggest you purchase insurance on that, as we do not accept responsibility on any lost parcels. We also do charge for new postage of the newly exchanged item out, which at the time of writing is $15. This is to cover the postage of the new wig out to you with AusPost Express Network. So, as always, please choose carefully!

Showgirl Wigs does not process refunds for change of minds According to current Australian Consumer Law, "Generally, a store does not have to give a refund or replacement if a customer simply changes their mind about a product" "If a store does not have a change of mind policy, the customer is only entitled to a refund or replacement for a major problem with a product covered by consumer guarantees." https://www.consumer.vic.gov.au/products-and-services/business-practices/store-policies/change-of-mind We will, of course, refund your order if the return falls under an acceptable refund category - such as major defects (wig is damaged in transit or arrives damaged) or order failures (your receipt shows you ordered a black wig, and you have received a blonde wig). What this means is that you cannot return any item from ShowGirl Wigs for refund because you believe that you are entitled to one. Please Note: although every effort is made to photograph items accurately and describe our products in detail, we cannot guarantee every computer monitor or phone screen will accurately depict the actual colour of the wigs. An example of a refund we would not be able to process is if a customer orders a Blonde 1001/613 and the wig is not as blonde as they would like. What we suggest before placing an order is to check the listing on an alternate electronic device (phone, laptop, iPad, etc), as each monitor may have different graphical settings which can alter the colour on these images. Remember the controversy over the is it black and gold or blue and white dress saga? Lighting and screen settings matter! Also, we do take our photographs in a professional studio setting with artificial lighting. Afternoon sunlight in your living room may make the colour look slightly different.

We are always available to be contacted on the following channels: Facebook ( ShowGirlWigs ) Instagram ( @ShowGirlWigs ) Email: sales@showgirlwigs.com.au Phone: 03 9028 2040 If it’s late at night, we may not be able to respond to you immediately. Please be assured that we at Showgirl Wigs HQ are always committed to helping you as best as we can, to get you looking fabulous and feeling confident as soon as possible. This means we will respond to your enquiry as soon as practicable.

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